Privacy Policy

Last Updated: September 2026

Qbuzz ("we", "us", or "our") is committed to protecting personal information and ensuring that data is collected and processed, lawfully, transparently and securely in accordance with the Protection of Personal Information Act, No 4 of 2013 (POPIA) of South Africa.

1. Scope of This Policy

This Privacy Policy applies to:

  • Merchants using the Qbuzz platform.
  • Customers (“end users”) who join queues managed through Qbuzz.

2. Information We Collect

To provide our queue management services, we may collect the following information:

Information from End Users

  • WhatsApp-enabled phone number
  • WhatsApp profile name (retrieved through the WhatsApp platform)
  • Queue activity information, such as queue join times, notifications sent, and queue status updates

Information from Merchants

  • Business contact information
  • Account and usage information
  • Operational queue data

3. How We Use Your Information

We use your information strictly for providing and improving the Qbuzz service, including:

  • Managing digital queues.
  • Sending real-time notifications through WhatsApp
  • Enabling merchants to manage customer queues
  • Monitoring service performance and reliability
  • Improving the platform through aggregated and anonymized analytics.
  • Complying with legal and regulatory obligations

4. Legal Basis for Processing

Where required under applicable law, we process personal information based on:

  • User consent
  • Performance of a service requested by the user
  • Legitimate business interests related to operating the platform
  • Compliance with legal obligations

5. Information Sharing

We do not sell or rent personal information. Information may be shared:

  • With the merchant whose queue an end user has joined
  • With third-party service providers necessary for operating the platform, including WhatsApp Business API providers, hosting providers, and analytics services
  • Where required by law or to protect our legal rights

All third-party providers are expected to maintain appropriate security and confidentiality measures.

6. Data Retention

We retain personal information only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Queue-related data may be deleted or anonymized after it is no longer operationally required.

7. Data Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, loss, or misuse. These measures include secure hosting, encryption in transit, and controlled access to data.

However, please note that there is no method of transmitting data via digital communication channels or storing data that is completely risk-free . In the event of a breach, we are committed to notify you promptly as required by law. You can help us protect your data by securing your device with a PIN or biometrics, and ensuring your WhatsApp account is kept confidential.

8. Your Rights Under POPIA

Under POPIA, data subjects may have the right to:

  • Request access to personal information
  • Request correction or deletion of personal information
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted using the contact details below.

9. Cookies and Tracking

Our website uses cookies and similar technologies. Essential cookies are required for the site to function. With your consent ("Accept all"), we also use:

  • Google Tag Manager — loads after you choose "Accept all". Tags inside that container (for example Google Analytics) help us understand how visitors use the website, including pages viewed on both first load and later in-site navigation.

These tools only load after you choose "Accept all" on our cookie banner (or update preferences on the Cookie Policy page). If you choose "Essential only", they will not load. You can change your choice at any time. For full details, see our Cookie Policy.

Google processes data in accordance with its own privacy policy. Where personal information is processed, we do so under POPIA on the basis of consent and/or our legitimate interests in improving our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: buzz@qbuzz.co.za